Right of withdrawal
Returns of products from GRUPO BELLEZA 1987, S.L. will be accepted when they are found to be factory defective. In such cases, the CUSTOMER must notify by email the identified defects in the product and provide visual evidence within 15 days of receiving the product. GRUPO BELLEZA 1987, S.L. will analyze the visual evidence provided by the CUSTOMER. If the evidence meets the acceptance criteria established by GRUPO BELLEZA 1987, S.L., the product return process will be approved, and the corresponding shipping costs will be assumed by the company. Once the product arrives at the facilities of GRUPO BELLEZA 1987, S.L., the company's staff will inspect it to verify that the defect is indeed due to factory reasons. If confirmed, the requested reference will be sent to the CUSTOMER in perfect condition. If the return does not meet the acceptance criteria, GRUPO BELLEZA 1987, S.L. will resend the returned product, and the CUSTOMER will be responsible for the associated return and reshipment costs.
No return of materials will be accepted unless expressly authorized in writing by GRUPO BELLEZA 1987, S.L. to the CUSTOMER.
Products eligible for refund must be returned to GRUPO BELLEZA 1987, S.L. at the CUSTOMER's expense within 15 days from their reception. No refund will be issued for materials that are not returned with prior notice, in perfect condition, and within their original packaging. Upon receipt of the products at GRUPO BELLEZA 1987, S.L. facilities, and after confirming everything is in order, the corresponding refund may be issued.